Terms of service
Effective Date: Sep 1st, 2026
Last Updated: Sep 1st, 2026
Welcome to Longtermist@.
These Terms and Conditions (“Terms”) govern your access to and use of https://mylongtermist.com (the “Website”), including any purchases, orders, personalization services, content, features, and other services made available through the Website.
The Website is owned and operated by Longtermist@, trading as Longtermist@ (“we,” “us,” or “our”).
By accessing the Website, placing an order, submitting personalization materials, or otherwise using our services, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the Website.
If you do not agree to these Terms, please do not use the Website or place an order.
1. Eligibility
You must be at least the age of legal majority in your country or region, or have the permission and supervision of a parent or legal guardian, to use this Website or place an order.
By using the Website or placing an order, you confirm that:
You have the legal capacity to enter into a binding agreement;
The information you provide is accurate and complete;
You are authorized to use the payment method submitted with your order; and
Your use of the Website and our products will comply with applicable laws.
We reserve the right to refuse service, cancel an order, or restrict access to the Website where reasonably necessary to prevent fraud, misuse, illegal activity, or violations of these Terms.
2. Products and Services
We sell handmade, personalized, and made-to-order products, including custom Music Frames, photo frames, printed designs, and related products.
Because many products are handmade or personalized:
Minor differences in color, positioning, dimensions, printing, texture, finish, or appearance may occur;
Product colors may appear differently depending on your screen, display settings, lighting, or production materials;
Photographs and product images displayed on the Website are for reference only;
Measurements may vary slightly due to the handmade production process; and
Each personalized product may differ slightly from Website examples or product previews.
These reasonable variations do not normally constitute defects.
We may modify, discontinue, or update products, materials, packaging, specifications, or prices at any time. Changes will not affect orders already accepted unless we contact you and obtain your agreement where required.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, prices, and availability information are accurate.
However, we do not guarantee that all Website content will always be complete, current, or free from typographical errors. If we discover a material error affecting your order, we may:
Contact you for instructions;
Offer a correction or suitable alternative;
Cancel the affected item; or
Issue a refund for the affected item.
Nothing in this section limits any mandatory consumer rights available under applicable law.
4. Personalized Orders
4.1 Personalization Information
When ordering a personalized product, you are responsible for providing complete and accurate customization instructions, including, where applicable:
Photographs or images;
Names;
Dates;
Messages or quotes;
Song titles or artist names;
Music or playlist links;
QR codes, URLs, or scannable codes;
Colors, sizes, layouts, and design preferences; and
Any other information requested on the product page.
You should carefully review all spelling, dates, names, links, image selections, and other personalization details before submitting your order.
We are not responsible for errors contained in information or materials submitted or approved by you, except where the error was caused by us.
4.2 Image Quality
The quality of the finished product depends partly on the quality of the files you provide.
You should submit clear, high-resolution images whenever possible. Blurry, dark, cropped, compressed, pixelated, or low-resolution images may produce lower-quality results.
We may contact you if we believe a file is unsuitable for production, but we are not obligated to identify or correct every quality issue.
4.3 Design Adjustments
To produce your order, we may make reasonable technical or layout adjustments, including:
Cropping or resizing images;
Adjusting image positioning;
Modifying spacing or alignment;
Converting file formats;
Adjusting brightness or contrast;
Repositioning text;
Adapting the design to the selected product size; or
Making other minor production-related changes.
These adjustments will not materially change your requested design unless we contact you for approval.
4.4 Digital Proofs
If we provide a digital proof or design preview, you are responsible for checking it carefully.
By approving the proof, you confirm that:
Names, dates, spelling, and text are correct;
Images and their positioning are acceptable;
The selected music or link information is correct;
The overall design is approved for production; and
We may begin producing the personalized product.
Once a proof has been approved and production has started, changes or cancellations may no longer be possible.
A digital proof is a visual representation only. The final printed product may show reasonable differences in color, brightness, scale, or finish.
If you do not respond to a proof request within [number] days, production and delivery may be delayed. We may contact you again, place the order on hold, or cancel and refund the order, depending on the circumstances.
If your order does not include a proofing service, production may begin using the information submitted at checkout without further approval.
5. Customer-Submitted Content
“Customer Content” means any photograph, image, name, text, music information, URL, QR code, instruction, design, or other material that you submit to us.
You retain any ownership rights you have in your Customer Content.
By submitting Customer Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, resize, crop, edit, format, transmit, and share that content only as reasonably necessary to:
Review and process your order;
Prepare a digital proof;
Produce and fulfill your personalized product;
Conduct quality-control checks;
Communicate with you about your order;
Arrange replacement or after-sales service; and
Resolve complaints, disputes, payment claims, or legal issues.
We will not use your Customer Content in public advertising, social media posts, product galleries, or promotional materials without your permission.
6. Your Responsibility for Submitted Content
By submitting Customer Content, you represent and warrant that:
You own the content or have permission to use it;
You have permission from any identifiable person appearing in the content where required;
The content does not infringe any copyright, trademark, privacy, publicity, or other third-party right;
The content does not violate any law;
The content is not defamatory, threatening, abusive, discriminatory, obscene, or otherwise unlawful; and
The content does not include malicious code, deceptive links, or material intended to harm another person or system.
You are responsible for obtaining all permissions necessary for the content you submit.
We may refuse, suspend, or cancel an order if Customer Content appears to:
Infringe intellectual property rights;
Exploit or endanger a child;
Contain unlawful sexual content;
Promote violence, hatred, harassment, or discrimination;
Include unauthorized personal or confidential information;
Facilitate fraud or illegal conduct; or
Otherwise violate these Terms or applicable law.
If an order is canceled because submitted content violates these Terms, any refund will be handled according to applicable law and the work or costs already incurred.
7. Music Links, QR Codes, and Third-Party Platforms
Some products may display song titles, artist names, album-inspired information, QR codes, scannable codes, or links to third-party music platforms.
Unless expressly stated otherwise:
Our products are decorative and personalized physical products;
We do not sell ownership of any song, recording, album artwork, trademark, or streaming service;
We are not affiliated with, endorsed by, or sponsored by Spotify, Apple Music, YouTube, or any other music platform;
A product does not include a music streaming subscription;
Music playback depends on the customer’s device, internet connection, application access, subscription status, location, and the relevant third-party service; and
Third-party links, tracks, playlists, or services may be changed, restricted, relocated, or removed without our control.
We do not guarantee that a third-party music link, QR code, playlist, song, or platform will remain available indefinitely.
You are responsible for providing a correct and accessible music link. If a code or link does not work because the information supplied by you is incorrect, expired, private, region-restricted, or later changed by a third party, we are not responsible for the resulting issue.
This section does not limit your rights where a code or link is defective because of an error made by us.
8. Orders and Order Acceptance
Submitting an order does not automatically mean that we have accepted it.
After you place an order, you may receive an automated confirmation email acknowledging that we received your order. The contract for purchase is formed when:
We expressly confirm acceptance of the order;
We begin producing the personalized item; or
We dispatch the product,
whichever occurs first, subject to applicable law.
We reserve the right to reject or cancel an order for reasonable reasons, including:
Product unavailability;
Incorrect pricing or product information;
Payment failure;
Suspected fraud or unauthorized payment;
Delivery restrictions;
Customer Content that violates these Terms;
An inability to complete the requested customization; or
Events outside our reasonable control.
If we cancel an order after receiving payment, we will refund the amount paid for the canceled item, unless otherwise permitted by law.
9. Order Changes and Cancellations
Because personalized products are made specifically for each customer, production may begin shortly after an order is submitted or a proof is approved.
To request a change or cancellation, contact us as soon as possible at:
Email: admin@mylongtermist.com
Please include your name and order number.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible after:
A digital proof has been approved;
Design work has begun;
Materials have been prepared;
Printing or production has started; or
The order has been packaged or shipped.
If we agree to a change after work has begun, additional charges and production time may apply. We will inform you before proceeding.
Any cancellation rights required by applicable consumer law will continue to apply. However, statutory cancellation or cooling-off rights may not apply to goods made to the customer’s specifications or clearly personalized, where permitted by law.
10. Prices and Currency
Product prices are displayed in [USD], unless otherwise stated.
Prices may change without notice, but price changes will not affect an order already accepted.
Depending on your location and payment method:
Your bank or payment provider may apply currency conversion;
Exchange rates may vary;
Foreign transaction fees may apply; and
The final amount shown by your payment provider may differ from the Website display currency.
We are not responsible for exchange rates or fees charged independently by banks, card issuers, or payment providers.
11. Taxes, Duties, and Customs Charges
The amount payable at checkout will identify any taxes collected by us, where applicable.
International orders may be subject to:
Import duties;
Customs charges;
Value-added tax;
Goods and services tax;
Brokerage fees;
Local handling fees; or
Other charges imposed by the destination country or region.
Unless the checkout page expressly states that duties and taxes are included, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
Customs authorities may require personal or order-related information before releasing a shipment. Failure to provide required information or pay applicable charges may result in delays, return, abandonment, or destruction of the package.
If a package is returned because customs charges were unpaid or the recipient failed to complete customs clearance, any refund will be handled in accordance with our Return and Refund Policy and applicable law. Original shipping costs, return shipping costs, customs charges, and other non-recoverable expenses may be deducted where legally permitted.
12. Payment
You agree to provide current, complete, and accurate billing and payment information.
Payments may be processed by third-party payment providers such as [PayPal / Stripe / Shopify Payments / Other Provider]. Your payment information may be subject to the provider’s terms and privacy policy.
By submitting payment details, you confirm that:
You are authorized to use the payment method;
The payment information is accurate;
Our payment provider or we may charge the amount displayed at checkout; and
We may conduct reasonable fraud and payment verification checks.
If a payment is declined, reversed, disputed, or identified as potentially fraudulent, we may suspend or cancel the order.
13. Discounts and Promotions
Discount codes, promotional offers, and gift cards may be subject to additional terms.
Unless otherwise stated:
Only one discount code may be used per order;
Discount codes cannot be exchanged for cash;
Discounts cannot be applied retroactively;
Promotions may have expiration dates or product restrictions;
Promotional discounts may exclude shipping, taxes, or customs charges; and
We may cancel or correct a promotion affected by fraud, misuse, or a material technical error.
Any changes will be made in accordance with applicable law.
14. Production Time
Most personalized products require approximately 6–8 business days for handmade production unless a different period is stated on the product page.
Production time begins after:
Payment has been successfully completed;
All required personalization materials have been received; and
Any required digital proof has been approved.
Production time does not include:
Weekends or public holidays;
Shipping time;
Customs clearance;
Time waiting for customer responses;
Address correction delays; or
Delays caused by events outside our reasonable control.
Production and delivery estimates are not guarantees unless we expressly agree otherwise in writing.
15. Shipping and Delivery
We ship to the countries and regions listed on our Website. Shipping availability and rates may vary by destination.
Delivery estimates are provided in good faith but may be affected by:
Customs inspections;
Public holidays;
Weather conditions;
Carrier delays;
Local delivery conditions;
Incorrect or incomplete addresses;
Remote-area delivery requirements;
Natural disasters;
Labor disruptions; or
Other events outside our reasonable control.
Please review our Shipping Policy for more information about shipping rates, destinations, tracking, and delivery estimates.
16. Shipping Address
You are responsible for providing a complete and accurate shipping address.
Before submitting your order, please verify:
Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State, province, or region;
Postal or ZIP code;
Country or region;
Email address; and
Telephone number.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after production or shipment.
We are not responsible for delivery failures or additional costs caused by an incorrect, incomplete, outdated, or inaccessible address provided by the customer, except where required by law.
17. Tracking and Delivery Confirmation
Where tracking is available, we will send tracking information to the email address associated with your order.
You are responsible for monitoring tracking updates and contacting the carrier or us promptly if a delivery issue occurs.
A shipment may be treated as delivered when the carrier records delivery to:
The shipping address;
A mailbox or parcel locker;
A reception desk;
A building manager;
A household member;
A location designated by the recipient; or
Another location permitted by the carrier.
If tracking shows delivery but you cannot locate the package, please:
Check the mailbox, entrance, reception area, parcel locker, or other secure locations;
Ask household members, neighbors, or building staff;
Contact the delivery carrier; and
Notify us at [Customer Service Email] within [number] days of the recorded delivery.
We will reasonably assist with a carrier investigation, but the final outcome may depend on the carrier’s records and applicable consumer law.
18. Risk of Loss and Title
Ownership and risk of loss will pass to you at the time determined by applicable law.
Where legally permitted, risk may pass when the order is delivered to the address provided by you. Nothing in these Terms transfers risk earlier than permitted under mandatory consumer protection law.
If you arrange your own carrier or redirect a shipment independently, responsibility for loss or damage may change as permitted by law.
19. Delayed, Lost, or Returned Packages
If your package is delayed, lost, or returned, please contact us at admin@mylongtermist.com.
We may require:
Your order number;
Confirmation of the shipping address;
Tracking information;
Photographs or other evidence;
Written confirmation of non-delivery; or
Cooperation with a carrier investigation.
Packages may be returned for reasons including:
Incorrect or incomplete address;
Failed delivery attempts;
Failure to collect the package;
Refusal of delivery;
Unpaid customs charges; or
Failure to complete customs clearance.
If a package is returned due to an issue attributable to the customer, reshipping fees may apply. Refunds, where available, may exclude non-recoverable shipping, return, production, and customs costs to the extent permitted by law.
20. Returns, Refunds, and Replacements
Returns, refunds, replacements, and damage claims are governed by our Return and Refund Policy, which forms part of these Terms.
Because personalized products are made specifically for you, they generally cannot be returned solely because:
You changed your mind;
You entered incorrect personalization information;
You selected the wrong size, color, image, text, song, or link;
You approved a proof containing an error; or
The item contains reasonable handmade variations.
This does not affect your rights if the product is:
Defective;
Damaged upon arrival;
Materially different from the approved design or product description;
Incorrect due to an error by us; or
Otherwise covered by mandatory consumer protection law.
To report a problem, contact us within [number] days after delivery at [Customer Service Email] and provide:
Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging, if damaged; and
Any other information reasonably required to evaluate the claim.
Please do not discard damaged products or packaging until we have reviewed your claim or the carrier investigation is complete.
Depending on the circumstances and applicable law, we may offer:
A replacement;
A repair;
A partial refund;
A full refund; or
Another appropriate solution.
21. Intellectual Property Rights
Except for Customer Content and third-party materials, the Website and its content are owned by or licensed to us, including:
Brand names and logos;
Website design;
Product photographs;
Graphics and illustrations;
Written text;
Product descriptions;
Templates;
Videos;
Layouts;
Software; and
Other original materials.
These materials are protected by copyright, trademark, and other intellectual property laws.
You may use the Website only for personal, non-commercial shopping purposes. Without our prior written permission, you may not:
Copy or reproduce Website content;
Republish product photographs or descriptions;
Use our brand, logo, or designs commercially;
Create derivative works from Website content;
Scrape, download, or systematically collect Website data;
Resell digital proofs or design templates;
Remove copyright or trademark notices; or
Use our content in a misleading or unauthorized manner.
No ownership rights in our intellectual property are transferred to you through your use of the Website or purchase of a product.
22. Product Reviews and Feedback
If you submit a review, testimonial, photograph, comment, suggestion, or other feedback for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, adapt, and display that material for Website, customer service, and marketing purposes, subject to applicable law.
We will not publicly use private personalization materials solely because they were submitted as part of an order. Permission to publish order photos or personalized designs must be separately provided or clearly included with the review submission.
Reviews must be honest and must not contain:
Unlawful or infringing content;
Private information;
Threats or harassment;
Spam or advertising;
Malicious code; or
False claims presented as fact.
We may moderate or remove content where permitted by law, but we will not suppress reviews merely because they are negative.
23. Acceptable Use of the Website
You may not use the Website to:
Violate any law or regulation;
Commit or facilitate fraud;
Infringe intellectual property or privacy rights;
Submit false or misleading information;
Upload viruses, malicious code, or harmful material;
Attempt unauthorized access to the Website or another user’s information;
Interfere with Website security or operation;
Scrape or harvest information without authorization;
Impersonate another person;
Send spam or unsolicited messages;
Place orders using unauthorized payment methods; or
Use automated systems to abuse promotions, inventory, or checkout functions.
We may suspend or terminate access where we reasonably believe these restrictions have been violated.
24. Third-Party Services and Links
The Website may include links to or integrations with third-party services, such as:
Payment processors;
Shipping carriers;
Package-tracking websites;
Social media platforms;
Music streaming services;
Analytics providers; and
Other external websites.
We do not own or control these third parties. Their services are governed by their own terms and privacy policies.
We are not responsible for third-party content, availability, security, or conduct, except to the extent liability cannot legally be excluded.
25. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By submitting Customer Content or placing an order, you acknowledge that personal information may be processed as necessary to:
Create and fulfill personalized products;
Process payment;
Arrange international delivery;
Provide customer service;
Prevent fraud; and
Comply with legal obligations.
Please review our Privacy Policy before placing an order.
26. Disclaimer of Warranties
We aim to provide accurate Website information and high-quality products. However, to the maximum extent permitted by law:
The Website is provided on an “as available” basis;
We do not guarantee uninterrupted or error-free Website access;
We do not guarantee that all Website errors will be corrected immediately;
We do not guarantee the continued availability of third-party music, links, platforms, or applications; and
We do not guarantee that product colors displayed on a screen will exactly match the physical product.
Nothing in these Terms excludes any warranty, guarantee, condition, or consumer right that cannot lawfully be excluded.
27. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Website or purchase of products, including loss of profits, business opportunity, data, or goodwill.
Where legally permitted, our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim.
These limitations do not apply where liability cannot legally be excluded or limited, including, where applicable:
Fraud or fraudulent misrepresentation;
Intentional misconduct;
Gross negligence;
Death or personal injury caused by negligence;
Breach of mandatory consumer rights; or
Any other liability that applicable law does not allow us to exclude.
Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, these limitations apply only to the extent permitted by law.
28. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless [Legal Business Name], its owners, employees, contractors, and service providers from third-party claims, losses, or reasonable expenses arising from:
Customer Content that you were not authorized to submit;
Your infringement of another person’s intellectual property, privacy, or publicity rights;
Your unlawful use of the Website; or
Your material violation of these Terms.
This section does not require you to indemnify us for losses caused by our own negligence, misconduct, or breach of law.
29. Force Majeure
We will not be responsible for delays or failure to perform caused by events outside our reasonable control, including:
Natural disasters;
Severe weather;
Fire or flood;
Epidemics or public health emergencies;
War, terrorism, or civil unrest;
Government restrictions;
Customs delays;
Transportation disruption;
Carrier interruption;
Labor disputes;
Power or internet failures;
Supply shortages; or
Failure of third-party platforms or service providers.
We will make reasonable efforts to minimize the impact and complete affected orders. If performance becomes impossible or is delayed for an unreasonable period, either party may have cancellation or refund rights under applicable law.
30. Consumer Rights
These Terms are not intended to exclude, restrict, or modify any legal rights that cannot be excluded under the laws of your country, state, province, or region.
If there is a conflict between these Terms and mandatory consumer protection law, the mandatory law will apply.
Customers in certain countries or regions may have additional rights concerning defective products, delivery, refunds, warranties, contract cancellation, or unfair terms.
31. Governing Law
These Terms and any dispute relating to them will be governed by the laws of [Country/State/Province of Business Registration], without regard to conflict-of-law principles.
However, if you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights available under the laws of your usual country or region of residence.
32. Dispute Resolution
If you have a concern or dispute, please contact us first at [Customer Service Email]. We will attempt to resolve the matter in good faith.
Please include:
Your name;
Order number;
A description of the issue; and
The resolution you are requesting.
If the dispute cannot be resolved informally, either party may pursue available remedies through the courts or other dispute-resolution procedures with jurisdiction under applicable law.
Consumers may also have the right to contact a local consumer protection authority, payment provider, or other authorized dispute-resolution body.
Nothing in this section prevents either party from seeking urgent injunctive relief where legally available.
33. Termination
We may suspend or terminate your access to the Website if you materially violate these Terms, misuse the Website, engage in fraudulent conduct, or create a security or legal risk.
Termination does not affect:
Rights or obligations arising before termination;
Accepted orders, unless separately canceled;
Payment obligations;
Intellectual property provisions;
Liability provisions; or
Any terms that are intended to survive termination.
34. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.
The remaining provisions will continue in full force and effect.
35. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
A waiver will only be effective if made in writing by an authorized representative of [Legal Business Name].
36. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights or obligations as part of a merger, acquisition, business restructuring, financing, or sale of assets, subject to applicable law and without reducing your mandatory consumer rights.
37. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific terms displayed at checkout, form the entire agreement between you and us regarding your use of the Website and purchase of products.
If product-specific terms conflict with these Terms, the product-specific terms will apply to that product to the extent of the conflict.
38. Changes to These Terms
We may update these Terms to reflect changes in:
Our products or services;
Website functions;
Payment or shipping arrangements;
Legal requirements; or
Business operations.
The updated Terms will be published on this page with a revised “Last Updated” date.
Changes will apply from the stated effective date and will not normally apply retroactively to orders already accepted, unless required by law or agreed with you.
39. Contact Information
If you have questions about these Terms, please contact us:
Customer Service Email: admin@mylongtermist.com.