A music frame is a personalized decorative frame featuring your chosen song, photo, title, artist, and other custom details. It is designed as a meaningful gift or keepsake for special occasions.

You can usually customize the following details:

• Background Photos
• Disc Covers
• Disc Colors
• Songs

Available customization options may vary depending on the product.

You can submit the song title, artist name, or a link to the song. We will use the information to create the design.

However, certain songs or content may not be available due to copyright, platform, or production limitations.

We recommend uploading high-resolution JPG, JPEG, or PNG files. Avoid screenshots or heavily compressed images, as low-quality files may affect the final result.

We will make the product according to the information and images you provide.

However, slight differences in color, cropping, and positioning may occur due to lighting, screen settings, printing, and handmade production.

Yes, we will send you the final preview for confirmation before production.

Changes may be possible before production begins. Once production has started, we may not be able to make changes.

Please contact us as soon as possible if you need to update your order.

Song changes may be possible before production begins. Please contact us as soon as possible.

Changes requested after production has started may not be accepted.

If the uploaded image is too low-resolution, unclear, or unsuitable for production, we may contact you to request a new image. This may affect the production schedule.

The customization and production process takes approximately 6–8 business days after your order is confirmed.

Since each frame is handmade, orders are processed in the order they are received. This time does not include shipping.

Each frame is individually customized, printed, assembled, and checked by hand.

This process takes longer than mass-produced items but allows us to create a more personal product.

Yes, we currently ship to:

• South Korea
• Singapore
• Vietnam
• Malaysia

Delivery usually takes 8–14 business days after production is completed, depending on the destination, local delivery conditions, and customs clearance.

Yes, we will provide the tracking number after your order has been shipped.

Because each music frame is made to order, customized items are generally non-refundable if you change your mind or don't like the design.

If your item arrives damaged or defective, please get in touch with us within 7 days of delivery and provide clear photos and videos of the item and packaging. We will arrange a replacement or refund, depending on the situation.

For more details, please refer to our Refund Policy.

Customized items generally cannot be returned unless they arrive damaged, defective, or significantly different from the confirmed order details.

Please contact us within 7 days of delivery and provide:

• Your order number
• Photos and videos of the damaged product
• Photos and videos of the packaging
• A short description of the problem
  

Please keep the original packaging until the issue has been resolved.

Please contact us as soon as possible with your order number and photos and videos of the item you received. We will review the issue and arrange an appropriate solution.