Privacy policy
Last Updated: Sep 1st, 2026
Effective Date: Sep 1st, 2026
This Privacy Policy describes how Longtermist@ (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit www.mylongtermist.com (the “Website”), purchase our products, submit personalization materials, contact customer service, or otherwise interact with us.
By using our Website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
The personal information we collect depends on how you interact with us.
1.1 Contact and Order Information
When you place an order or contact us, we may collect:
Your name;
Email address;
Telephone number;
Billing address;
Shipping address;
Country or region;
Products ordered;
Order number and order value;
Order notes;
Customer service communications; and
Information relating to returns, replacements, refunds, or disputes.
1.2 Personalization Information
Because our products are handmade and personalized, we may collect materials that you voluntarily submit for customization, including:
Photographs and images;
Names, dates, messages, quotes, or other text;
Song names, music links, playlists, or music-related information;
Color, size, layout, and design preferences; and
Any other content or instructions required to create your personalized product.
Please do not submit sensitive personal information that is not necessary to complete your order, such as identification documents, financial records, health information, passwords, or government identification numbers.
If you submit photographs, names, or other personal information relating to another person, you confirm that you have the necessary permission to provide that information to us for the purpose of completing your order.
1.3 Payment and Transaction Information
Payments are generally processed by third-party payment service providers. Depending on the payment method selected, we may receive:
Payment status;
Payment method;
Transaction identification number;
Billing information; and
Limited payment details, such as the last four digits of a payment card.
We do not normally receive or store complete credit or debit card numbers or card security codes. Payment service providers process such information according to their own privacy policies and security standards.
1.4 Device and Website Usage Information
When you visit or use our Website, our technology service providers and we may automatically collect:
IP address;
Browser type and version;
Device type and identifiers;
Operating system;
Language and time-zone settings;
Referring website or source;
Pages viewed;
Links or buttons clicked;
Date and time of access;
Shopping cart activity;
Checkout activity; and
Cookie and similar technology information.
1.5 Marketing Information
If you subscribe to marketing communications, participate in a promotion, or interact with our advertising, we may collect:
Your email address or telephone number;
Marketing preferences;
Subscription and unsubscribe records;
Responses to promotions or surveys; and
Information about your interactions with marketing messages.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, upload personalization materials, subscribe to marketing, or contact us;
Automatically through cookies and similar technologies;
From payment processors, delivery carriers, website platforms, and other service providers;
From advertising, analytics, or social media partners, where permitted by law; and
From fraud-prevention and transaction-security providers.
3. How We Use Personal Information
We may use personal information for the following purposes:
3.1 Processing and Fulfilling Orders
We use information to:
Confirm and process your order;
Review your personalization instructions;
Design and produce your handmade product;
Perform quality-control checks;
Process payments and refunds;
Package and ship your order;
Send order confirmations and shipping updates; and
Handle returns, replacements, damage claims, or delivery issues.
3.2 Customer Service
We use information to:
Respond to questions and requests;
Provide order and delivery support;
Verify order details;
Resolve complaints or disputes; and
Maintain customer service records.
3.3 Website Operation and Improvement
We may use information to:
Operate and maintain our Website;
Save shopping cart and checkout preferences;
Understand how visitors use our Website;
Improve Website performance, products, and customer experience;
Troubleshoot technical problems; and
Develop new features or services.
3.4 Security and Fraud Prevention
We may use information to:
Verify transactions;
Detect suspicious or fraudulent activity;
Prevent abuse and unauthorized access;
Protect our Website, customers, and business; and
Enforce our terms, policies, and legal rights.
3.5 Marketing and Advertising
Where permitted by law, we may use information to:
Send promotional emails or messages;
Provide information about new products, offers, and discounts;
Measure the effectiveness of marketing campaigns; and
Display or measure relevant advertising.
You may unsubscribe from marketing communications at any time. Unsubscribing from marketing will not prevent us from sending necessary transactional messages about your orders, payments, shipping, or customer service requests.
3.6 Legal and Business Purposes
We may use information to:
Comply with tax, accounting, customs, and legal obligations;
Respond to lawful requests from courts, regulators, or government authorities;
Establish, exercise, or defend legal claims;
Enforce agreements and policies; and
Support a merger, acquisition, financing, sale, or restructuring of our business.
4. How We Use Personalization Materials
Photographs, text, music information, and other materials submitted for personalization will be used only as reasonably necessary to:
Prepare the product design;
Produce your personalized product;
Check the product against your instructions;
Communicate with you about customization issues;
Provide customer service;
Resolve quality or order disputes; and
Reproduce or replace an item where appropriate.
We will not publish your personalization materials on our Website, social media accounts, advertisements, or promotional materials without your permission.
Access to personalization materials is limited to employees, contractors, production partners, and service providers who reasonably need the materials to complete or support your order.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
Performance of a contract: To process, produce, and deliver your order;
Legitimate interests: To operate and improve our business, prevent fraud, provide customer service, and protect our legal rights;
Consent: For certain cookies, marketing communications, or other activities where consent is required;
Legal obligations: To comply with tax, accounting, customs, consumer protection, and other legal requirements; and
Legal claims: To establish, exercise, or defend legal rights.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that occurred before the withdrawal.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary.
6.1 Website and E-Commerce Service Providers
We may use third parties to provide:
Website hosting;
Online store and checkout functions;
Cloud storage;
Order management;
Email delivery;
Customer support;
Data analytics; and
Website security.
6.2 Payment Service Providers
Payment processors, banks, and payment platforms may receive information required to process payments, refunds, chargebacks, and fraud checks.
6.3 Production and Fulfillment Partners
We may disclose personalization materials and order information to employees, contractors, workshops, printing services, or fulfillment partners that help us design, manufacture, inspect, package, or complete personalized products.
These parties should only use the information as necessary to provide their services.
6.4 Shipping and Delivery Providers
We may disclose the recipient’s name, shipping address, telephone number, email address, package information, and customs information to shipping carriers, postal operators, customs agents, and local delivery providers.
6.5 Analytics and Advertising Providers
Subject to your choices and applicable law, analytics or advertising providers may collect or receive device, cookie, Website usage, and marketing interaction information.
6.6 Professional Advisers
We may disclose information to accountants, auditors, insurers, legal advisers, financial advisers, and other professional consultants where reasonably necessary.
6.7 Government Authorities and Legal Recipients
We may disclose information where required by law or where reasonably necessary to:
Respond to a court order or lawful government request;
Comply with customs, tax, or regulatory obligations;
Investigate fraud or illegal conduct;
Protect a person’s safety;
Protect our business, customers, property, and rights; or
Establish, exercise, or defend legal claims.
6.8 Business Transfers
If our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
7. Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising pixels, cross-context behavioral advertising, or certain third-party marketing tools, those activities may be considered a sale or sharing under applicable law.
Where required, you may opt out through:
The Cookie Settings link on our Website;
The Do Not Sell or Share My Personal Information link, if displayed;
A browser-based opt-out preference signal that we are legally required to recognize; or
An email request sent to admin@mylongtermist.com.
If we do not use targeted advertising or advertising pixels, this section may not apply to you.
8. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies.
8.1 Essential Cookies
These cookies are required for functions such as:
Shopping cart operation;
Checkout;
Payment processing;
Security;
Fraud prevention; and
Saving privacy preferences.
8.2 Analytics Cookies
These cookies help us understand Website traffic, page performance, and how visitors interact with our Website.
8.3 Functional Cookies
These cookies remember settings and preferences to improve your experience.
8.4 Advertising Cookies
Where used and permitted, these cookies may help measure advertising performance or display relevant advertising.
You can manage cookies through our cookie banner or your browser settings. Blocking certain cookies may cause the shopping cart, checkout, or other Website features to stop working correctly.
9. Marketing Communications
We may send marketing emails or messages where you have consented or where otherwise permitted by law.
You can unsubscribe at any time by:
Clicking the “Unsubscribe” link in a marketing email; or
Contacting us at admin@mylongtermist.com.
We may continue to send non-marketing communications relating to your orders, payments, deliveries, account security, policy changes, or customer service requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, security, and dispute-resolution purposes.
Retention periods may vary depending on the type of information:
Order and transaction records may be retained for the period required by tax, accounting, and consumer protection laws;
Shipping information may be retained as necessary to confirm delivery and resolve claims;
Customer service records may be retained to manage disputes and improve service;
Marketing information may be retained until you unsubscribe or we no longer need it;
Cookie information is retained according to the duration specified in our cookie settings; and
Personalization files may be retained until production, delivery, after-sales service, and a reasonable dispute period have been completed.
After the applicable retention period, information may be deleted, anonymized, or securely archived where legally required.
If you want us to delete personalization files earlier, please contact us. We may not be able to delete files that are still required to produce or support an active order or comply with legal obligations.
11. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from:
Unauthorized access;
Loss or theft;
Misuse;
Unauthorized alteration;
Improper disclosure; and
Destruction.
These safeguards may include access restrictions, secure payment providers, encrypted data transmission, account controls, and service-provider security requirements.
However, no website, Internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use caution when submitting information online.
If you believe your personal information has been compromised, please contact us immediately at admin@mylongtermist.com.
12. International Data Transfers
We sell and deliver products internationally. Your personal information may therefore be transferred to, stored in, or processed in countries or regions other than the country where you live.
For example, information may be processed where our:
Website platform is located;
Production or fulfillment partners operate;
Payment processors operate;
Cloud service providers store data;
Customer service providers operate; or
Shipping and delivery providers are located.
Privacy laws in those locations may differ from the laws in your country. Where required by applicable law, we will use appropriate safeguards for international transfers.
13. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent;
Opt out of direct marketing;
Opt out of the sale, sharing, or use of information for targeted advertising;
Request a portable copy of certain information;
Request information about categories of information collected and disclosed;
Appeal a decision relating to a privacy request; and
Submit a complaint to an applicable privacy or data protection authority.
These rights are not absolute. We may retain or continue to process information where permitted or required by law, including for order completion, tax records, fraud prevention, dispute resolution, and legal claims.
How to Submit a Privacy Request
To exercise a privacy right, contact us at:
Email: admin@mylongtermist.com
Subject line: Privacy Request
Please include:
Your full name;
The email address used for your order;
Your order number, if applicable;
Your country or region;
The right you wish to exercise; and
Sufficient details for us to understand your request.
We may need to verify your identity before completing the request. We will only request information reasonably necessary for verification.
Where permitted by law, you may use an authorized representative. We may require evidence that the representative has authority to act on your behalf.
We will not unlawfully discriminate against you for exercising a privacy right.
14. Region-Specific Privacy Information
Depending on your location, you may have additional rights under applicable privacy laws, including the right to access, correct, delete, or obtain a copy of your personal information, withdraw consent, or object to certain types of processing.
To exercise your privacy rights or submit a privacy-related request, please contact us using the contact details provided in Section 13. We will review and respond to valid requests in accordance with applicable laws.
15. Children’s Privacy
Our Website and products are not directed to children below the minimum age required to provide valid consent under applicable law.
We do not knowingly collect personal information directly from children without appropriate parental or guardian authorization.
If you believe that a child has provided personal information to us without proper authorization, please contact us at admin@mylongtermist.com. We will review the request and take reasonable steps to delete the information where required.
16. Third-Party Websites and Services
Our Website may contain links to third-party websites or services, including:
Payment platforms;
Shipping tracking pages;
Music platforms;
Social media services; and
Other external websites.
We do not control the privacy practices of these third parties. Information provided directly to a third party is governed by that party’s privacy policy. We recommend reviewing the relevant privacy policy before providing personal information.
17. User-Submitted Content
You are responsible for ensuring that photographs, text, music links, and other materials submitted for personalization are lawfully provided and do not violate another person’s privacy or other rights.
Please do not submit content that you are not authorized to use.
Our receipt of personalization materials does not mean that we claim ownership of those materials. We use them only as described in this Privacy Policy and as necessary to complete your order.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business practices;
New Website features or services;
Changes to service providers;
Legal or regulatory requirements; or
Security and operational developments.
The updated version will be posted on this page, and the “Last Updated” date will be revised. Where required by law, we will provide additional notice or request consent before material changes take effect.
19. Contact Us
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact us:
Email: admin@mylongtermist.com.